Privacy Policy

This policy explains, in plain English, what information 360 SURFACES LLC ("360 Surfaces," "we," "us") collects when you use 360surfaces.com, call us, or text with us, and how we use it.

What We Collect

Contact form info. When you request an estimate, we collect what you enter, such as your name, phone number, email, address or city, project details, and any photos you upload.

Phone calls. When you call us, we receive your phone number and what you tell us about your project. Calls may be recorded, and may be answered by an AI assistant that takes down your details and passes them to our team.

Website chat. When you use the chat on our website, we receive what you type, including any name, phone number, address, and project details you share. Chats may be answered by an AI assistant that takes down your details and passes them to our team, who may follow up by phone or text from (360) 685-7222.

Text messages. If you give us your phone number, we keep a record of your number, your consent to receive texts, and the messages we exchange.

Basic analytics. We use Google Analytics to see how visitors use our site, like which pages are viewed, roughly where visits come from, and what device or browser is used. Google Analytics uses cookies to do this. You can learn more at How Google uses information from sites that use its services, or opt out with the Google Analytics opt-out add-on. We also remember how you found our site (for example, Google or Facebook) so we know which ads and listings work.

How We Use It

We use your information to respond to your request, schedule and give estimates, do the work, follow up on your project, answer questions, and improve our website and service. We don't sell your personal information, and we don't rent or trade it.

We only share information with service providers that help us run the business, such as our website host, email, phone and texting providers, and analytics, and only as needed to provide those services. We may also share information if the law requires it.

Text Messaging (SMS)

If you give us your phone number on our contact form or otherwise agree to receive texts, 360 Surfaces may text you about your request, such as estimate scheduling, project updates, and follow-ups.

• Message frequency varies.
• Msg & data rates may apply.
• Reply STOP to opt out at any time. Reply HELP for help.
• Agreeing to texts is not a condition of getting an estimate or hiring us.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Questions about texts? Call (360) 685-7222 or email info@360surfaces.com.

How Long We Keep It

We keep your information as long as we need it to serve you, keep business records, and meet legal requirements. You can ask us to update or delete your information at any time.

Your Choices

You can ask what information we have about you, ask us to correct or delete it, or opt out of texts by replying STOP. Just contact us below.

Children

Our site and services are meant for adults. We don't knowingly collect information from children under 13.

Changes to This Policy

If we change this policy, we'll post the new version here and update the date at the top.

Contact Us

360 SURFACES LLC
4000 NE 82nd St
Vancouver, WA 98665
Phone: (360) 685-7222 or text
Email: info@360surfaces.com